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Customer Care Representative
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90669803

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The CalAtlantic Group

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  4 Views, 0 Applications  
Customer Care Representative

Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.


+ Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product

+ Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc

+ Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within 5 days

+ Schedule and supervise trade partners' repairs in homes after delivery to homeowner

+ Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days

+ Provide accurate and timely information to Customer Care Manager on progress and scopes of work

+ Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service

+ Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials

+ Work with Customer Service Manager on special projects as needed

+ Participate and attend department meetings

+ Keep accurate service request logs and documentation of all work performed

+ Perform all other duties as assigned


+ Four (4) years residential, customer care or construction field

+ High school diploma or GED required

+ Valid driver's license

+ Maintain regular attendance and punctuality relative to daily work schedule is required

+ Excellent communication skills, verbal and written

+ Strong organizational and interpersonal skills

+ Must be able to deal effectively with confrontational situations and maintain objectivity in public relations

+ Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines

+ Follow directions from a supervisor

+ Understand and follow work rules and procedures

+ Accept constructive feedback

+ Team player


Requires the ability to work eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.

ID: 2018-4314

Location: Englewood, CO

External Company Name: Lennar Homes

External Company URL:

Street: 9781 South Meridian Blvd.

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