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Customer Care Representative
ENGLEWOOD CO 80110
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90669803

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The CalAtlantic Group

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  2 Views, 0 Applications  
 
Customer Care Representative
POSITION SUMMARY:





Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.



ESSENTIAL DUTIES AND RESPONSIBILITIES:



+ Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product


+ Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc


+ Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within 5 days


+ Schedule and supervise trade partners' repairs in homes after delivery to homeowner


+ Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days


+ Provide accurate and timely information to Customer Care Manager on progress and scopes of work


+ Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service


+ Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials


+ Work with Customer Service Manager on special projects as needed


+ Participate and attend department meetings


+ Keep accurate service request logs and documentation of all work performed


+ Perform all other duties as assigned




EDUCATION AND ADDITIONAL REQUIREMENTS:



+ Four (4) years residential, customer care or construction field


+ High school diploma or GED required


+ Valid driver's license


+ Maintain regular attendance and punctuality relative to daily work schedule is required


+ Excellent communication skills, verbal and written


+ Strong organizational and interpersonal skills


+ Must be able to deal effectively with confrontational situations and maintain objectivity in public relations


+ Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines


+ Follow directions from a supervisor


+ Understand and follow work rules and procedures


+ Accept constructive feedback


+ Team player



PHYSICAL REQUIREMENTS:





Requires the ability to work eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.







ID: 2018-4314

Location: Englewood, CO

External Company Name: Lennar Homes

External Company URL:

Street: 9781 South Meridian Blvd.

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