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Guest Services Manager - River Mountain Lodge, with Wyndham Vaca
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90673983

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  15 Views, 0 Applications  
Guest Services Manager - River Mountain Lodge, with Wyndham Vaca
Responsible for the training and supervision of Guest Services personnel. Maintain data on past/future room occupancy and other pertinent information. Maintain correspondence and accurate records/files for the property. Inform other departments of occupancy counts or changes. Addresses and resolves customer inquiries and complaints.

+ Prepare and be accountable for the annual budget for front desk, concierge and guest attendant functions.

+ Ensure front desk operations are functioning according to Wyndham Vacation Rentals' (WVR) policies and procedures. Check for accuracy all daily/monthly reports processed by front desk.

+ Schedule guest service and concierge.Work closely with food and beverage, administration, housekeeping, and maintenance departments, keeping them informed of occupancy forecasts and changes.

+ Hire, discharge, and motivate employees.Responsible for ensuring that all employees are trained and knowledgeable in providing premium guest service, and that all work is being completed in a timely and accurate manner.

+ Keep Guest Services informed on WVR policies and procedures.Conduct employee reviews and performance evaluations.

+ Deal efficiently with customer complaints.Ensure "special arrangement" requests by the guests are carried out.Monitor all guest services' personnel for courteousness and manner.

+ Handle emergency situations.

+ Follow-up on evening (after hours) work orders for Housekeeping.

+ Order needed supplies for guest services related departments.Oversee uniforms for staff.Purchase reception amenities, etc.Monitor employee recognition programs and prizes.Oversee vendor activities.

+ Perform Guest Services Representative duties as required.

Education: High School Diploma or GED. College degree in Business or Hospitality Management preferred.

Experience: Minimum five years experience in guest and/or customer services with minimum of 3 year supervisory experience strongly preferred.

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