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Guest Services Manager- Main Street Station by Wyndham Vacation
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90673985

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  12 Views, 0 Applications  
Guest Services Manager- Main Street Station by Wyndham Vacation
**Responsiblefor the training and supervision of the Guest Service Dept. Maintain data on past/future room occupancyand other pertinent information.Maintain correspondence and accurate records/files for theproperty. Inform other departments ofoccupancy counts or changes. Addresscustomer complaints and inquiries.**

**Responsible for managing the budget and planning departmentgoals. Hire, discharge, schedule, trainand motivate employees, ensuring that all staff understand and are accountablefor upholding the Company's "Count on Me!" service promise. Conduct employeeperformance reviews in accordance with Company policy.**

**Essential Job Functions**

**Beginningwith the most important, or in a logical sequence, describe** **5 to 7** **major responsibilities of thisjob. Provide as much detail as necessaryto give an accurate, complete outline. Indicatethe percentage of total working time spent on each** **essential** **responsibility. Thetotal should equal 100%. If a jobfunction is considered to be less than 10% of the working time, please considerif it would be more appropriate to be included in the Non-Essential JobFunctions section.**




**Prepare and be accountable for the annual budget for GuestServices, concierge and guest attendant functions.**


**Ensureguest services operations are functioning according to Wyndham VacationRental's policies and procedures. Check for accuracy all daily/monthlyreports processed by Guest Services.**


**Deal efficiently with customercomplaints. Monitor all guest servicesAssociates attitude, demeanor & performance. Provide feedback as appropriate.**


**Ensure ongoing communications with other departments (i.e.Housekeeping, Maintenance, F&B, Laundry, etc.) related to arrivals,departures, occupancy counts, occupancy changes, etc., in order to ensurehighest level of guest satisfaction from pre-arrival through post-departure.**


**Order needed supplies for guest services relateddepartments. Oversee uniforms forAssociates. Purchase receptionamenities, etc. Monitor employeeprograms. Oversee vendor activities.**

**Non-Essential Job Functions**

**Theseare functions which are ancillary to the job, and may be assigned to others ifnecessary. Most functions that account for only a small part of the job areconsidered non-essential.**

**#** **Responsibility**




**Scope/Financial Responsibility**

**Describequantifiable measures that will help define the value of the position. Examples include size of budget, businessmetrics, etc. Also, describe the impacton revenue, profit or expenses by stating activities that could affectfinancial results of** **WER** **.**


**Describe the** **travel requirements** **of the job (frequency, distance, and purpose):**

**Limited to no travel required**

**Minimum Requirements and Qualifications**

**State the specific levels of the following that are needed to perform the minimum duties of the position.**

**(e.g. college degree, 3-5 years public accounting experience, CPA)**

**a)** **Education**

**** **High School diploma or equivalent required**

**b)** **Training requirements (licenses, programs or certificates)**

**c)** **Knowledge and skills (e.g. demonstrated ability to work under pressure, or possesses good written and oral communication skills)**

**d)** **Technical Skills**

**e)** **Job experience (number of years, type/level of previous experience)-**

**Minimum five years' experience in guest and/or customer services with minimum of 3 year supervisory experience strongly preferred.**

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